Customer Support Comments

A sampling of support testimonials are below. Testimonials for our products are available here.


Tobias from Germany writes:

Fast and professional answers, no complaint! Nice integration of answering via mail, perfect for mobiles. Very cool phone waiting line sound, Stephen Hawking singing the ionCube promo song :)


Dan from Las Vegas writes:

Thank you for your help, fast response, and continuous follow ups, till everything was fine with my project. Best regards, Dan


Macdonald from Zimbabwe writes:

Let me be honest. I was shocked with the efficiency and level of support you give. When I send my request I was a bit in doubt I would get assistance. Most websites dont respond. I was assisted by Luke....Oops you guys rock. I can see you are committed to providing 150% service. This is not only excellent but wonderful. My problem was sorted in less than an hour. I really appreciate it. Keep up the good work.


Ali from Turkey writes:

Very good communication, helpful and quick support. I was able to find the right solution by the answer you provided. Short in words, 10 stars out of 10. Thanks & Best Regards!


Mehdi from Indonesia writes:

fantastic support from Luke. Thank you very much


Mauro from Argentina writes:

Really helpful!! Got a solution within minutes. Thank you!


Howard from France writes:

ionCube staff responded quickly (minutes) to this problem and resolved it (a quirk of the French version of Win 7) immediately. That as good as it gets!


Stuart from the UK writes:

Absolutely fantastic.


Jason from Greece writes:

I am 100% satisfied with the response on the current ticket.


Federico GuillerĂ³n writes:

I have deployed a version of my application with this Encoder and all appears to be working fine. Thanks for your amazing support.


Wladimir Foo writes:

Thank you very much! I wish I had found out about IONCube before. We've literally spent thousands of dollars over the last 3 years on other products and so far, the ease of integration, level and speed of support and overall functionality have surpassed them all! I keep getting more impressed with every IONCube transaction.


Jocelyn Fournier writes:

Thanks for your incredible and fast support! ionCube really rocks ;)


Short-Script Support Team writes:

Now it works! Thank you very much for prompt support! Wonderful. I'm really impressed with such a prompt service :)


Piepin writes:

WOW !!!!
Greate support !!!
Instantly reply....

Thanks.. thanks.. thanks... :)


Simon T. writes:

I've timed your support response times to under 4 minutes during office hours, now that's astonishing :)


Haken N. writes:

thanks, and let me add that; i havent seen this kind of "quick reply" support for a long time! - [i am 40 years old :) ] beyond the product itself, i am totally impressed with your service..which is infact, costs $ million .thanks again sir, h.


James B. writes:

Thank you for your help! You solved both of my problems very fast. I see you're still living up to that great support reputation you have. Cheers!


Ythan writes:

Thank you so much for your prompt and helpful advice! You give better support for a free product [PHPA] than many much larger companies give their paying customers. Thanks again!


Daniel writes:

..., your support IS unprecedented [...], believe me I'm almost sure I won\'t get such response as yours from any [other] company


Oleg writes:

Ok, everything works great, thank you. Wow, it's a first time in my life when I receive a this kind of support 8) Thanks a lot!


Ken writes:

Please let me know when you have a reseller or affiliate program going! I will make a banner / link anyway to your site for all your GREAT support help. It really is outstanding.


Joshua Paul, President www.publishbutton.com & www.neocodesoftware.com writes:

I just wanted to say how happy we are with the encoder functionality, your quick support response time, and your wonderful amazing 4 workstation license price, plus the free upgrade!


Matthias R. writes:

Hi ... I step into the line of people who talk about your "industry leading" support! Damnit! You're very quick and sophisticated! ... THANK YOU


Bjoern K. writes:

Wow, you are so fast... :-) [...] your product is GREAT!


H.B. writes:

Thank you for your fast support!!


David E. writes:

First of all, I have to say that was the fastest support-response, I probably ever got! - Excellent!


David E. writes:

Many thanks for your help. Your support really is outstanding!!


F.V. writes:

Thanks for your prompt reply. I really appreciate it.


Clay writes:

Wow! Thanks for the quick response.