Support Testimonials

March 2015

samstephens writes:

Fast, helpful, to the point. Great job.

<anonymous> writes:

Very fast reply, thank you!

highnix writes:

Every time I encounter an issue, the support rendered made me a happy customer. Keep it up!

February 2015

fononline writes:

Thanks for best support.

<anonymous> writes:

thanks to the support. the response has been followed successfully. thank you very much

pbrax writes:

Your support is friendly and quick as always. Thank you

10131211 writes:

customer service is good!

<anonymous> writes:

Your customer care is one of the best I experienced during my life!

subduer writes:

It was full and comprehensive response. Thank you very much.

<anonymous> writes:

The support I received was remarkable! Expert advice and quick responses. I've never received better technical support.

<anonymous> writes:

Ben did great job to help me with ionCube loader installation problem. Thanks again!!! Regards, Andrew

festr writes:

I got what I wanted so I'm satisfied.

<anonymous> writes:

Thank you very much! Your support is so good!

rjb123 writes:

Ben did a great job. Wish he could have figured out the PHP opcache issue sooner. That would have gotten a 5.

<anonymous> writes:

Very very very fast people

<anonymous> writes:

Many thanks for the help!

netcallup writes:

it't works!

January 2015

swu@pla... writes:

Service is really good and fast!

Owowspace writes:

Great! Support

kaan writes:

Thanks for very fast and accurated solutions.

howardwp writes:

Thanks for all the support. Now everything is up and running smoothly.

destanyilanci writes:

Thanks.

MickeyChuang writes:

ioncube provided solutions: 1. Fast response 2. Many kinds of solution 3. Most important, solution worked at the first try but... no howto description or document, that may make exhausted for some people

shuroman writes:

Thanks

rick@ric... writes:

Thanks!

gbuscu writes:

Excellent, prompt response.

pavlickm writes:

worse support
ionCube says: Sadly not everyone is always happy, but we did work with this customer to sort things out!

December 2014

consumerfed writes:

Great, good, quick and quality support..

sizar writes:

the support are just doing great , thank you so much

AminM writes:

Very fast response, solved the problem I had - great! Merry Christmas!

saminjp writes:

Good support

<anonymous> writes:

great support!

<anonymous> writes:

very prompt and willing to resolve asap *****

<anonymous> writes:

HI My problem is solved. Thanks, Pankaj Vagare

<anonymous> writes:

your support was great!

cmall writes:

Thank you

<anonymous> writes:

The support and the follow up by Ioncube folks was excellent and can be compared to the best in the industry. Dipak Shaw

ae@ido... writes:

on my 2nd try, I got a fullfilled answer.

November 2014

msdsystems writes:

Great support and valued help & tips.

<anonymous> writes:

The best service once could ask for, seriously! Sebastian, in particular, was outstanding!

<anonymous> writes:

Sebastian and his backup Ben were able to reslove my problem and get me going with the ionCube install on my local machine... Extra bonus points to Sebastian for his patience with my problem, (as I am only beginning to fully understand code, file systems and computers overall) and for helping me to understand how the ioncube loader works, and extra bonus points for Ben because he got me over the top at the end to get things configured and working correctly. Thanks again everyone, Best regards, James

October 2014

victorapollo writes:

Sebastian addressed my issues well!

<anonymous> writes:

Fantastic help - saved me hours more frustration - thanks guys BRILLIANT

<anonymous> writes:

Thanks for your help,

Len_Jacobson writes:

Excellent support! Quick and thorough responses.

fatihtir writes:

Framework dependent setting support for template encryption should be given. For example, for laravel framework.

<anonymous> writes:

good and fast suppport, thanks

Len_Jacobson writes:

I am amazed and grateful with the speed and thoroughness of the responses I got for this issue. I could not be more satisfied!!

<anonymous> writes:

need to support using chart

sincelo writes:

It was better if there were no error at the first place... The support team solve my problem very fast.

moseslecce writes:

was able to help with exactly what was needed.

LPTSI_ITS writes:

quick response from the your support. thanks

MMDeveloper writes:

Support was very fast and straight to the point

dennaka writes:

Great and helpful answer from support (Mr. Sebastian Hubenschmid), thanks :)

pbo writes:

Really good help, very responsive. Thank you to Ben who did a good job.

<anonymous> writes:

The answers were prompt and informative.

Dave1219 writes:

Quick response,

<anonymous> writes:

excellent

paulf writes:

Great, very quick

ldardini writes:

Maybe it was due to our different timezone, but a ticket marked as urgent, I was expecting a more expedite answer. It can be good also to let the user read his past closed ticket. That was already happened to me.

reharris41 writes:

Sorry about missing those red stars in my evaluation.

September 2014

chenri writes:

prompt

MMDeveloper writes:

answer was fast and to the point

<anonymous> writes:

Your support is exellent! My communication was fast and to the point.It helped me a lot. Thank you.

nikoskos writes:

Thanks for quick response.

<anonymous> writes:

On time support. If you want to rank your service its should be always the best of best.... Thanks for your help ....... Regards, Sivalingam.S

acroprint writes:

We received very helpful and fast support from ionCube Team.

hkarim3 writes:

very good, i can fell the improvement

<anonymous> writes:

Swift and easy resolution of the problem by Emir

sinsmendosa writes:

Amazing support , very very fast !!! awesome thanks

August 2014

sizar writes:

great support thank you all

<anonymous> writes:

Support was very quick and professional for my issue.

sachinsaini writes:

Timely response. Whether I am still not your client but I really appreciate your support.

lucasumberto writes:

awesome and fast

AWANT writes:

fast and helpful

toogas writes:

Very fast replies, and effective support.

sizar writes:

great job , great support

May 2014

ws_ioncube writes:

i fixed the problem, the FTP software on the other computer didn't use binary mode when copying the files.

kumiyare writes:

I'm very satisfied with the support you provided, keep up the good work.

lourson writes:

Quick, efficient -> perfect

<anonymous> writes:

I really appreciate the the level of support you offered. Between ionCube's support and the customer support of my hosting provider, the problem was solved. Thanks again.

<anonymous> writes:

Quick response. Great communication. Thank you!

argonfactory writes:

Very quick response and professional explanation which solved my problem.

<anonymous> writes:

They did a great job

<anonymous> writes:

Quick and courteous response to my question. I had to be redirected to my service provider so the issue could not be solved by ionCube but I received several followups to make sure everything was okay.

fritzelSTL writes:

Very fast and good Support. I love ioncube ;-)

<anonymous> writes:

Service vraiment rapide... Et efficace ils m'ont dit directement qu'elle ligne je devait mettre dans mon php.ini :)

screavics writes:

Really awesome experience won't forget it for the rest of my life thank you.

April 2014

retro writes:

Excellent service. Purchased credit by mistake because didnt suite my requirements after buying the credit and speaking with staff. They refunded the credit with many thanks, didnt expect they would do that so thank you. More than happy to refer clients to youre service

inthanet writes:

customer support as i like

adartem writes:

Fast & reliable :-) Thanks to the support's help I'll soon upgrade my ioncube to the latest version.

argonfactory writes:

I got answer with all details I needed and am vary happy with the customer support service.

CaptainCyril writes:

Excellent and Friendly.

bsibsi writes:

Fast and appropriate support. My problem has been solved and I spend another $70 for an upgrade with mutual satisfaction.

claudiocusto writes:

Excelent suport for this situation. Thank you.

luca3003 writes:

Very efficient! It wasn't a ticket difficult to solve but the fast you solved has been very appreciated. Thank you!

angeltsalazar writes:

It was good and with good response time

agould writes:

Thanks for your help

matthiasb writes:

Great and fast support! Thanks, Richard!

payuhungary writes:

My problem was solved in five minutes. Thank you for the fast help.

<anonymous> writes:

Outstanding! Congratulations!

sn67 writes:

Thanks Luke for your business responsiveness

adartem writes:

Fast & reliable :-) Thanks to the support's help I'll soon upgrade my ioncube to the latest version.

mbreitkreuz writes:

Your support is quick and efficient, thank you very much.

sumit.guharoy writes:

Thanks Sir, Now I can able to start Encoding my Projects on Updated Encoder given by your Company. My Past year experience was excellent and we are very happy to have such kind of service

<anonymous> writes:

Fast, helpful and kind.

philbutler writes:

Good support. I received responses in a timely manner. Thanks !!

March 2014

kemoz writes:

great job

<anonymous> writes:

Excellent support from Richard! Thanks!

contacto writes:

excellent attention and speed

<anonymous> writes:

The support was fast and great and helped me very much, thank you Luke!

philbutler writes:

My questions were answered in a timely manner. Thanks for the support. Phil Butler

msdsystems writes:

Excelent! support & help

david writes:

Nice Product

<anonymous> writes:

The best supp forever

tclim writes:

Great Customer Services 5 star.

pit writes:

Fast and competent answers and support staff. Thanks a lot for the straightforward support!

massie writes:

Very helpful. Thanks for putting up with us.

MidyaTech writes:

very fast and professional :)

holup writes:

quick answer and appropriate action.

msdsystems writes:

Appreciate your cooperation & tme.

<anonymous> writes:

Rapid response. Good service

February 2014

expressol writes:

thanks all of your quick reply and helped me solved problems.

<anonymous> writes:

Timely and to the point. Thank you for your assistance. Good information on your capabilities to build a custom driver for the Raspberry Pi for php5 should I decide to head that direction. Again, good job! Thank you.

<anonymous> writes:

Hi, This was my first experience with ioncube and I was a tad apprehensive; I never expected to be so well and quickly served. Within a day, Luke got me off to a quick start and Alastair made sure that all was well. Your friendly hand-holding and followup are very much appreciated. Thanks again, Ed Tario

bilgi writes:

Very good support. Thank you ver much.

srubinstein writes:

One answer - it worked

<anonymous> writes:

Love your product. Keep up the great work. Sorry I don't have anything critical/constructive to say at this point....everything just works well. Your prompt customer service replies are also appreciated. Scott Wheeler Cincinnati, OH - US

marcin writes:

Fast response, good answear.

Graith writes:

I'd read before about others experiences with ionCube support and I was not disappointed. My problems were very quickly resolved and you can be sure I'll be using ionCube more fully in the future.

jerome writes:

The support is very efficient and answers come back very quickly. Good job.

worlord writes:

Excellent Support Thank You

db_ais writes:

Very quick response that solved the issue immediately