Support Testimonials

March 2015

highnix writes:

Every time I encounter an issue, the support rendered made me a happy customer. Keep it up!

samstephens writes:

Fast, helpful, to the point. Great job.

<anonymous> writes:

Very fast reply, thank you!

February 2015

pbrax writes:

Your support is friendly and quick as always. Thank you

<anonymous> writes:

Thank you very much! Your support is so good!

10131211 writes:

customer service is good!

netcallup writes:

it't works!

<anonymous> writes:

Many thanks for the help!

subduer writes:

It was full and comprehensive response. Thank you very much.

<anonymous> writes:

thanks to the support. the response has been followed successfully. thank you very much

<anonymous> writes:

Very very very fast people

fononline writes:

Thanks for best support.

<anonymous> writes:

The support I received was remarkable! Expert advice and quick responses. I've never received better technical support.

<anonymous> writes:

Ben did great job to help me with ionCube loader installation problem. Thanks again!!! Regards, Andrew

<anonymous> writes:

Your customer care is one of the best I experienced during my life!

rjb123 writes:

Ben did a great job. Wish he could have figured out the PHP opcache issue sooner. That would have gotten a 5.

festr writes:

I got what I wanted so I'm satisfied.

January 2015

gbuscu writes:

Excellent, prompt response.

swu@pla... writes:

Service is really good and fast!

kaan writes:

Thanks for very fast and accurated solutions.

howardwp writes:

Thanks for all the support. Now everything is up and running smoothly.

MickeyChuang writes:

ioncube provided solutions: 1. Fast response 2. Many kinds of solution 3. Most important, solution worked at the first try but... no howto description or document, that may make exhausted for some people

rick@ric... writes:

Thanks!

pavlickm writes:

worse support
ionCube says: Sadly not everyone is always happy, but we did work with this customer to sort things out!

shuroman writes:

Thanks

Owowspace writes:

Great! Support

destanyilanci writes:

Thanks.

December 2014

consumerfed writes:

Great, good, quick and quality support..

<anonymous> writes:

very prompt and willing to resolve asap *****

saminjp writes:

Good support

<anonymous> writes:

great support!

cmall writes:

Thank you

<anonymous> writes:

HI My problem is solved. Thanks, Pankaj Vagare

<anonymous> writes:

The support and the follow up by Ioncube folks was excellent and can be compared to the best in the industry. Dipak Shaw

ae@ido... writes:

on my 2nd try, I got a fullfilled answer.

AminM writes:

Very fast response, solved the problem I had - great! Merry Christmas!

sizar writes:

the support are just doing great , thank you so much

<anonymous> writes:

your support was great!

November 2014

msdsystems writes:

Great support and valued help & tips.

<anonymous> writes:

Sebastian and his backup Ben were able to reslove my problem and get me going with the ionCube install on my local machine... Extra bonus points to Sebastian for his patience with my problem, (as I am only beginning to fully understand code, file systems and computers overall) and for helping me to understand how the ioncube loader works, and extra bonus points for Ben because he got me over the top at the end to get things configured and working correctly. Thanks again everyone, Best regards, James

<anonymous> writes:

The best service once could ask for, seriously! Sebastian, in particular, was outstanding!

October 2014

pbo writes:

Really good help, very responsive. Thank you to Ben who did a good job.

LPTSI_ITS writes:

quick response from the your support. thanks

<anonymous> writes:

need to support using chart

Dave1219 writes:

Quick response,

Len_Jacobson writes:

Excellent support! Quick and thorough responses.

sincelo writes:

It was better if there were no error at the first place... The support team solve my problem very fast.

<anonymous> writes:

excellent

MMDeveloper writes:

Support was very fast and straight to the point

fatihtir writes:

Framework dependent setting support for template encryption should be given. For example, for laravel framework.

Len_Jacobson writes:

I am amazed and grateful with the speed and thoroughness of the responses I got for this issue. I could not be more satisfied!!

reharris41 writes:

Sorry about missing those red stars in my evaluation.

<anonymous> writes:

Fantastic help - saved me hours more frustration - thanks guys BRILLIANT

ldardini writes:

Maybe it was due to our different timezone, but a ticket marked as urgent, I was expecting a more expedite answer. It can be good also to let the user read his past closed ticket. That was already happened to me.

paulf writes:

Great, very quick

<anonymous> writes:

good and fast suppport, thanks

victorapollo writes:

Sebastian addressed my issues well!

<anonymous> writes:

Thanks for your help,

moseslecce writes:

was able to help with exactly what was needed.

dennaka writes:

Great and helpful answer from support (Mr. Sebastian Hubenschmid), thanks :)

<anonymous> writes:

The answers were prompt and informative.

September 2014

<anonymous> writes:

Swift and easy resolution of the problem by Emir

acroprint writes:

We received very helpful and fast support from ionCube Team.

MMDeveloper writes:

answer was fast and to the point

chenri writes:

prompt

nikoskos writes:

Thanks for quick response.

sinsmendosa writes:

Amazing support , very very fast !!! awesome thanks

<anonymous> writes:

Your support is exellent! My communication was fast and to the point.It helped me a lot. Thank you.

<anonymous> writes:

On time support. If you want to rank your service its should be always the best of best.... Thanks for your help ....... Regards, Sivalingam.S

hkarim3 writes:

very good, i can fell the improvement

August 2014

<anonymous> writes:

Support was very quick and professional for my issue.

sizar writes:

great support thank you all

toogas writes:

Very fast replies, and effective support.

sachinsaini writes:

Timely response. Whether I am still not your client but I really appreciate your support.

AWANT writes:

fast and helpful

lucasumberto writes:

awesome and fast

sizar writes:

great job , great support

May 2014

<anonymous> writes:

Quick response. Great communication. Thank you!

<anonymous> writes:

Quick and courteous response to my question. I had to be redirected to my service provider so the issue could not be solved by ionCube but I received several followups to make sure everything was okay.

lourson writes:

Quick, efficient -> perfect

argonfactory writes:

Very quick response and professional explanation which solved my problem.

fritzelSTL writes:

Very fast and good Support. I love ioncube ;-)

screavics writes:

Really awesome experience won't forget it for the rest of my life thank you.

<anonymous> writes:

I really appreciate the the level of support you offered. Between ionCube's support and the customer support of my hosting provider, the problem was solved. Thanks again.

ws_ioncube writes:

i fixed the problem, the FTP software on the other computer didn't use binary mode when copying the files.

kumiyare writes:

I'm very satisfied with the support you provided, keep up the good work.

<anonymous> writes:

Service vraiment rapide... Et efficace ils m'ont dit directement qu'elle ligne je devait mettre dans mon php.ini :)

<anonymous> writes:

They did a great job

April 2014

argonfactory writes:

I got answer with all details I needed and am vary happy with the customer support service.

angeltsalazar writes:

It was good and with good response time

claudiocusto writes:

Excelent suport for this situation. Thank you.

luca3003 writes:

Very efficient! It wasn't a ticket difficult to solve but the fast you solved has been very appreciated. Thank you!

adartem writes:

Fast & reliable :-) Thanks to the support's help I'll soon upgrade my ioncube to the latest version.

sumit.guharoy writes:

Thanks Sir, Now I can able to start Encoding my Projects on Updated Encoder given by your Company. My Past year experience was excellent and we are very happy to have such kind of service

inthanet writes:

customer support as i like

matthiasb writes:

Great and fast support! Thanks, Richard!

<anonymous> writes:

Outstanding! Congratulations!

payuhungary writes:

My problem was solved in five minutes. Thank you for the fast help.

<anonymous> writes:

Fast, helpful and kind.

retro writes:

Excellent service. Purchased credit by mistake because didnt suite my requirements after buying the credit and speaking with staff. They refunded the credit with many thanks, didnt expect they would do that so thank you. More than happy to refer clients to youre service

adartem writes:

Fast & reliable :-) Thanks to the support's help I'll soon upgrade my ioncube to the latest version.

agould writes:

Thanks for your help

sn67 writes:

Thanks Luke for your business responsiveness

philbutler writes:

Good support. I received responses in a timely manner. Thanks !!

bsibsi writes:

Fast and appropriate support. My problem has been solved and I spend another $70 for an upgrade with mutual satisfaction.

mbreitkreuz writes:

Your support is quick and efficient, thank you very much.

CaptainCyril writes:

Excellent and Friendly.

March 2014

holup writes:

quick answer and appropriate action.

<anonymous> writes:

The support was fast and great and helped me very much, thank you Luke!

kemoz writes:

great job

philbutler writes:

My questions were answered in a timely manner. Thanks for the support. Phil Butler

contacto writes:

excellent attention and speed

msdsystems writes:

Appreciate your cooperation & tme.

<anonymous> writes:

Rapid response. Good service

massie writes:

Very helpful. Thanks for putting up with us.

msdsystems writes:

Excelent! support & help

david writes:

Nice Product

<anonymous> writes:

Excellent support from Richard! Thanks!

<anonymous> writes:

The best supp forever

pit writes:

Fast and competent answers and support staff. Thanks a lot for the straightforward support!

tclim writes:

Great Customer Services 5 star.

MidyaTech writes:

very fast and professional :)

February 2014

marcin writes:

Fast response, good answear.

bilgi writes:

Very good support. Thank you ver much.

<anonymous> writes:

Hi, This was my first experience with ioncube and I was a tad apprehensive; I never expected to be so well and quickly served. Within a day, Luke got me off to a quick start and Alastair made sure that all was well. Your friendly hand-holding and followup are very much appreciated. Thanks again, Ed Tario

db_ais writes:

Very quick response that solved the issue immediately

Graith writes:

I'd read before about others experiences with ionCube support and I was not disappointed. My problems were very quickly resolved and you can be sure I'll be using ionCube more fully in the future.

worlord writes:

Excellent Support Thank You

<anonymous> writes:

Timely and to the point. Thank you for your assistance. Good information on your capabilities to build a custom driver for the Raspberry Pi for php5 should I decide to head that direction. Again, good job! Thank you.

expressol writes:

thanks all of your quick reply and helped me solved problems.

srubinstein writes:

One answer - it worked

jerome writes:

The support is very efficient and answers come back very quickly. Good job.

<anonymous> writes:

Love your product. Keep up the great work. Sorry I don't have anything critical/constructive to say at this point....everything just works well. Your prompt customer service replies are also appreciated. Scott Wheeler Cincinnati, OH - US