What Our Customers Say About Our Support...

Quotation Prompt, informed and professional support. Unusually impressive for this day and age! Quotation
Andrew Mason


Quotation Excellent, quick help given. I really appreciate you being there Quotation
David Smith, 1stInsightCommunications.com


Quotation Response, communication and attitude were all professional, friendly and competent. Quotation
Garry Menon


Quotation ionCube staff responded quickly (minutes) to this problem and resolved it immediately. That as good as it gets! Quotation
Howard Proops, Venturi Limited


Quotation So far I must say I am very satisfied by the Support I have received. I got timely answers and the knowledge from the Support Team seems to be adequate if not better. So far I have no points of improvement that I can provide. Quotation
Jochen Oonincx


Quotation I received quick and informative replies. The individual who contacted me seemed eager to help in whatever way possible. They even sent me files I needed right away. Overall my experience was good. Quotation
Patrick Wright, Patrick's Designs


Quotation The whole experience with your support staff was excellent and i was able to have my issues resolved fast and without further problems or support required. Many thanks Quotation
Simon Bullock


Essential Support Plans

There are two support plans available as well as the starter support.
If your support has expired, you can renew quickly and easily from the Members Area.

Choose Your Support PlanStarterStandardPremium
PriceFREE with first license.$95$199
No Contract Or Compulsory Renewalyesyesyes
Duration Of Cover3-6 Months*12 Months12 Months
Helpdesk Issues3UnlimitedUnlimited
License Recoveries013
Provision Of Loader Install Wizardyesyesyes
Access to Weekend Support
nonoyes
Access To Live Chat
Available 9AM - 5PM, Monday to Friday (UTC + 1)
nonoyes
Access To Telephone Support
Available 9AM - 5PM, Monday to Friday (UTC + 1)
nonoyes
Remote Access Using TeamViewer 6
Available 9AM - 5PM, Monday to Friday (UTC + 1)
nonoyes
Guaranteed Response Within 24 Hours
Available Monday to Friday
nonoyes
Early Access to Beta Software
Benefit from the latest updates sooner
nonoyes
Free change of Operating System if required
e.g. Changing license from Windows to Linux
nonoyes
Installation Helpdesk Assistance For Your Customersnonoyes
Integration Assistancenonoyes
* 3 months support and up to 6 months with higher tier products. See purchase page for details.