What Our Customers Say About Our Support...
Great and very fast. I was able to solve the matter within 30min... Keep this great work
Ablania Alvin
Excellent, quick help given. I really appreciate you being there
David Smith, 1stInsightCommunications.com
Response, communication and attitude were all professional, friendly and competent.
Garry Menon
The response on the live chat was quick and straight to the point.My problem was solved in less than 10 minutes.Thank you for doing such an awesome work!
Humphrey Mukwenga
Very good support, I've received all the information I was asking for, with a thorough explanation.
Jan Svab, SVBsoft
So far I must say I am very satisfied by the Support I have received. I got timely answers and the knowledge from the Support Team seems to be adequate if not better. So far I have no points of improvement that I can provide.
Jochen Oonincx
The service was excellent, the timing for each response was the expected and my expectations were achieved successfully.
Sergio Quiros, Emerson PM
Essential Support Plans
There are two support plans available as well as the starter support.
If your support has expired, you can renew quickly and easily from the Members Area.
| Choose Your Support Plan | Starter | Standard | Premium |
| Price | FREE with first license. | $95 | $199 |
| No Contract Or Compulsory Renewal |  |
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| Duration Of Cover | 3-6 Months* | 12 Months | 12 Months |
| Helpdesk Issues | 3 | Unlimited | Unlimited |
| License Recoveries | 0 | 1 | 3 |
| Provision Of Loader Install Wizard | |
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| Access to Weekend Support |
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| Access To Live Chat Available 9AM - 5PM, Monday to Friday (UTC + 1) |
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| Access To Telephone Support Available 9AM - 5PM, Monday to Friday (UTC + 1) |
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| Remote Access Using TeamViewer 6 Available 9AM - 5PM, Monday to Friday (UTC + 1) |
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| Guaranteed Response Within 24 Hours Available Monday to Friday |
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| Early Access to Beta Software Benefit from the latest updates sooner |
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| Free change of Operating System if required e.g. Changing license from Windows to Linux |
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| Installation Helpdesk Assistance For Your Customers | |
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| Integration Assistance | |
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* 3 months support and up to 6 months with higher tier products. See purchase page for details.
