What Our Customers Say About Our Support...

Quotation I am very impressed with the quick response of the support team. It literally took less than 2 minutes for them to response and my problem was solved in less than 5 minutes Quotation
Brent Vidrine, pdproprint


Quotation The response from support was fairly timely, within an hour or so of my request, and completely resolved my issue. I am grateful, and pleased with my support experience. Quotation
Duncan Tincello


Quotation Received a prompt reply that answered all my queries, thanks Quotation
Larry Breen, Caorunn


Quotation Let me be honest. I was shocked with the efficiency and level of support you give. When I send my request I was a bit in doubt I would get assistance. Most websites dont respond, you guys rock. I can see you are committed to providing 150% service. This is not only excellent but wonderful. My problem was sorted in less than an hour. I really appreciate it. Keep up the good work. Quotation
Macdonald Chigubhu, Wild Horizons


Quotation I received quick and informative replies. The individual who contacted me seemed eager to help in whatever way possible. They even sent me files I needed right away. Overall my experience was good. Quotation
Patrick Wright, Patrick's Designs


Quotation The service was excellent, the timing for each response was the expected and my expectations were achieved successfully. Quotation
Sergio Quiros, Emerson PM


Quotation The whole experience with your support staff was excellent and i was able to have my issues resolved fast and without further problems or support required. Many thanks Quotation
Simon Bullock


Essential Support Plans

There are two support plans available as well as the starter support.
If your support has expired, you can renew quickly and easily from the Members Area.

Choose Your Support Plan Starter Standard Premium
Price FREE with first license. $95 $199
No Contract Or Compulsory Renewal yes yes yes
Duration Of Cover 3 Months 12 Months 12 Months
Helpdesk Issues 3 Unlimited Unlimited
License Recoveries 0 1 3
Provision Of Loader Install Wizard yes yes yes
Access to Weekend Support
no no yes
Access To Live Chat
Available 9AM - 5PM, Monday to Friday (UTC + 1)
no no yes
Access To Telephone Support
Available 9AM - 5PM, Monday to Friday (UTC + 1)
no no yes
Remote Access Using TeamViewer 6
Available 9AM - 5PM, Monday to Friday (UTC + 1)
no no yes
Guaranteed Response Within 24 Hours
Available Monday to Friday
no no yes
Early Access to Beta Software
Benefit from the latest updates sooner
no no yes
Free change of Operating System if required
e.g. Changing license from Windows to Linux
no no yes
Installation Helpdesk Assistance For Your Customers no no yes
Integration Assistance no no yes