What Our Customers Say About Our Support...

Quotation Prompt, informed and professional support. Unusually impressive for this day and age! Quotation
Andrew Mason


Quotation I am very impressed with the quick response of the support team. It literally took less than 2 minutes for them to response and my problem was solved in less than 5 minutes Quotation
Brent Vidrine, pdproprint


Quotation The response from support was fairly timely, within an hour or so of my request, and completely resolved my issue. I am grateful, and pleased with my support experience. Quotation
Duncan Tincello


Quotation Response, communication and attitude were all professional, friendly and competent. Quotation
Garry Menon


Quotation Very good support, I've received all the information I was asking for, with a thorough explanation. Quotation
Jan Svab, SVBsoft


Quotation Really helpful!! Got a solution within minutes. Thank you! Quotation
Mauro Katzenstein - Covedisa S.A.


Quotation Your support team was very responsive!! It's important for companies to stick with issues till they are solved and you did that. Even with the time difference (across the "pond" !!), support was very good. Quotation
Phil Butler


Essential Support Plans

There are two support plans available as well as the starter support.
If your support has expired, you can renew quickly and easily from the Members Area.

Choose Your Support Plan Starter Standard Premium
Price FREE with first license. $95 $199
No Contract Or Compulsory Renewal yes yes yes
Duration Of Cover 3-6 Months* 12 Months 12 Months
Helpdesk Issues 3 Unlimited Unlimited
License Recoveries 0 1 3
Provision Of Loader Install Wizard yes yes yes
Access to Weekend Support
no no yes
Access To Live Chat
Available 9AM - 5PM, Monday to Friday (UTC + 1)
no no yes
Access To Telephone Support
Available 9AM - 5PM, Monday to Friday (UTC + 1)
no no yes
Remote Access Using TeamViewer 6
Available 9AM - 5PM, Monday to Friday (UTC + 1)
no no yes
Guaranteed Response Within 24 Hours
Available Monday to Friday
no no yes
Early Access to Beta Software
Benefit from the latest updates sooner
no no yes
Free change of Operating System if required
e.g. Changing license from Windows to Linux
no no yes
Installation Helpdesk Assistance For Your Customers no no yes
Integration Assistance no no yes
* 3 months support and up to 6 months with higher tier products. See purchase page for details.