What Our Customers Say About Our Support...
Great and very fast. I was able to solve the matter within 30min... Keep this great work
Ablania Alvin
I am very impressed with the quick response of the support team. It literally took less than 2 minutes for them to response and my problem was solved in less than 5 minutes
Brent Vidrine, pdproprint
I received a well thought out and excellent response from tech support. Thank you.
Bryan Tomalley
Very good support, I've received all the information I was asking for, with a thorough explanation.
Jan Svab, SVBsoft
Let me be honest. I was shocked with the efficiency and level of support you give. When I send my request I was a bit in doubt I would get assistance. Most websites dont respond, you guys rock. I can see you are committed to providing 150% service. This is not only excellent but wonderful. My problem was sorted in less than an hour. I really appreciate it. Keep up the good work.
Macdonald Chigubhu, Wild Horizons
Your support team was very responsive!! It's important for companies to stick with issues till they are solved and you did that. Even with the time difference (across the "pond" !!), support was very good.
Phil Butler
The service was excellent, the timing for each response was the expected and my expectations were achieved successfully.
Sergio Quiros, Emerson PM
Essential Support Plans
There are two support plans available as well as the starter support.
If your support has expired, you can renew quickly and easily from the Members Area.
| Choose Your Support Plan | Starter | Standard | Premium |
| Price | FREE with first license. | $95 | $199 |
| No Contract Or Compulsory Renewal |  |
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| Duration Of Cover | 3-6 Months* | 12 Months | 12 Months |
| Helpdesk Issues | 3 | Unlimited | Unlimited |
| License Recoveries | 0 | 1 | 3 |
| Provision Of Loader Install Wizard | |
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| Access to Weekend Support |
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| Access To Live Chat Available 9AM - 5PM, Monday to Friday (UTC + 1) |
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| Access To Telephone Support Available 9AM - 5PM, Monday to Friday (UTC + 1) |
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| Remote Access Using TeamViewer 6 Available 9AM - 5PM, Monday to Friday (UTC + 1) |
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| Guaranteed Response Within 24 Hours Available Monday to Friday |
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| Early Access to Beta Software Benefit from the latest updates sooner |
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| Free change of Operating System if required e.g. Changing license from Windows to Linux |
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| Installation Helpdesk Assistance For Your Customers | |
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| Integration Assistance | |
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* 3 months support and up to 6 months with higher tier products. See purchase page for details.
