What Our Customers Say About Our Support...

Quotation The response from support was fairly timely, within an hour or so of my request, and completely resolved my issue. I am grateful, and pleased with my support experience. Quotation
Duncan Tincello


Quotation The response on the live chat was quick and straight to the point.My problem was solved in less than 10 minutes.Thank you for doing such an awesome work! Quotation
Humphrey Mukwenga


Quotation So far I must say I am very satisfied by the Support I have received. I got timely answers and the knowledge from the Support Team seems to be adequate if not better. So far I have no points of improvement that I can provide. Quotation
Jochen Oonincx


Quotation Really helpful!! Got a solution within minutes. Thank you! Quotation
Mauro Katzenstein - Covedisa S.A.


Quotation I received quick and informative replies. The individual who contacted me seemed eager to help in whatever way possible. They even sent me files I needed right away. Overall my experience was good. Quotation
Patrick Wright, Patrick's Designs


Quotation The service was excellent, the timing for each response was the expected and my expectations were achieved successfully. Quotation
Sergio Quiros, Emerson PM


Quotation The whole experience with your support staff was excellent and i was able to have my issues resolved fast and without further problems or support required. Many thanks Quotation
Simon Bullock


Essential Support Plans

There are two support plans available as well as the starter support.
If your support has expired, you can renew quickly and easily from the Members Area.

Choose Your Support Plan Starter Standard Premium
Price FREE with first license. $95 $199
No Contract Or Compulsory Renewal yes yes yes
Duration Of Cover 3 Months 12 Months 12 Months
Helpdesk Issues 3 Unlimited Unlimited
License Recoveries 0 1 3
Provision Of Loader Install Wizard yes yes yes
Access to Weekend Support
no no yes
Access To Live Chat
Available 9AM - 5PM, Monday to Friday (UTC + 1)
no no yes
Access To Telephone Support
Available 9AM - 5PM, Monday to Friday (UTC + 1)
no no yes
Remote Access Using TeamViewer 6
Available 9AM - 5PM, Monday to Friday (UTC + 1)
no no yes
Guaranteed Response Within 24 Hours
Available Monday to Friday
no no yes
Early Access to Beta Software
Benefit from the latest updates sooner
no no yes
Free change of Operating System if required
e.g. Changing license from Windows to Linux
no no yes
Installation Helpdesk Assistance For Your Customers no no yes
Integration Assistance no no yes