What Our Customers Say About Our Support...

Quotation Prompt, informed and professional support. Unusually impressive for this day and age! Quotation
Andrew Mason


Quotation Excellent, quick help given. I really appreciate you being there Quotation
David Smith, 1stInsightCommunications.com


Quotation The response from support was fairly timely, within an hour or so of my request, and completely resolved my issue. I am grateful, and pleased with my support experience. Quotation
Duncan Tincello


Quotation The response on the live chat was quick and straight to the point.My problem was solved in less than 10 minutes.Thank you for doing such an awesome work! Quotation
Humphrey Mukwenga


Quotation Very good support, I've received all the information I was asking for, with a thorough explanation. Quotation
Jan Svab, SVBsoft


Quotation Received a prompt reply that answered all my queries, thanks Quotation
Larry Breen, Caorunn


Quotation The service was excellent, the timing for each response was the expected and my expectations were achieved successfully. Quotation
Sergio Quiros, Emerson PM


Essential Support Plans

There are two support plans available as well as the starter support.
If your support has expired, you can renew quickly and easily from the Members Area.

Choose Your Support Plan Starter Standard Premium
Price FREE with first license. $95 $199
No Contract Or Compulsory Renewal yes yes yes
Duration Of Cover 3 Months 12 Months 12 Months
Helpdesk Issues 3 Unlimited Unlimited
License Recoveries 0 1 3
Provision Of Loader Install Wizard yes yes yes
Access to Weekend Support
no no yes
Access To Live Chat
Available 9AM - 5PM, Monday to Friday (UTC + 1)
no no yes
Access To Telephone Support
Available 9AM - 5PM, Monday to Friday (UTC + 1)
no no yes
Remote Access Using TeamViewer 6
Available 9AM - 5PM, Monday to Friday (UTC + 1)
no no yes
Guaranteed Response Within 24 Hours
Available Monday to Friday
no no yes
Early Access to Beta Software
Benefit from the latest updates sooner
no no yes
Free change of Operating System if required
e.g. Changing license from Windows to Linux
no no yes
Installation Helpdesk Assistance For Your Customers no no yes
Integration Assistance no no yes