Support Testimonials

March 2015

samstephens writes:

Fast, helpful, to the point. Great job.

highnix writes:

Every time I encounter an issue, the support rendered made me a happy customer. Keep it up!

<anonymous> writes:

Very fast reply, thank you!

February 2015

<anonymous> writes:

Many thanks for the help!

subduer writes:

It was full and comprehensive response. Thank you very much.

10131211 writes:

customer service is good!

<anonymous> writes:

Thank you very much! Your support is so good!

rjb123 writes:

Ben did a great job. Wish he could have figured out the PHP opcache issue sooner. That would have gotten a 5.

<anonymous> writes:

The support I received was remarkable! Expert advice and quick responses. I've never received better technical support.

festr writes:

I got what I wanted so I'm satisfied.

fononline writes:

Thanks for best support.

<anonymous> writes:

Your customer care is one of the best I experienced during my life!

<anonymous> writes:

Very very very fast people

<anonymous> writes:

thanks to the support. the response has been followed successfully. thank you very much

netcallup writes:

it't works!

pbrax writes:

Your support is friendly and quick as always. Thank you

<anonymous> writes:

Ben did great job to help me with ionCube loader installation problem. Thanks again!!! Regards, Andrew

January 2015

MickeyChuang writes:

ioncube provided solutions: 1. Fast response 2. Many kinds of solution 3. Most important, solution worked at the first try but... no howto description or document, that may make exhausted for some people

rick@ric... writes:

Thanks!

kaan writes:

Thanks for very fast and accurated solutions.

swu@pla... writes:

Service is really good and fast!

gbuscu writes:

Excellent, prompt response.

shuroman writes:

Thanks

pavlickm writes:

worse support
ionCube says: Sadly not everyone is always happy, but we did work with this customer to sort things out!

howardwp writes:

Thanks for all the support. Now everything is up and running smoothly.

Owowspace writes:

Great! Support

destanyilanci writes:

Thanks.

December 2014

<anonymous> writes:

great support!

sizar writes:

the support are just doing great , thank you so much

saminjp writes:

Good support

<anonymous> writes:

very prompt and willing to resolve asap *****

AminM writes:

Very fast response, solved the problem I had - great! Merry Christmas!

ae@ido... writes:

on my 2nd try, I got a fullfilled answer.

cmall writes:

Thank you

<anonymous> writes:

your support was great!

<anonymous> writes:

The support and the follow up by Ioncube folks was excellent and can be compared to the best in the industry. Dipak Shaw

<anonymous> writes:

HI My problem is solved. Thanks, Pankaj Vagare

consumerfed writes:

Great, good, quick and quality support..

November 2014

<anonymous> writes:

Sebastian and his backup Ben were able to reslove my problem and get me going with the ionCube install on my local machine... Extra bonus points to Sebastian for his patience with my problem, (as I am only beginning to fully understand code, file systems and computers overall) and for helping me to understand how the ioncube loader works, and extra bonus points for Ben because he got me over the top at the end to get things configured and working correctly. Thanks again everyone, Best regards, James

<anonymous> writes:

The best service once could ask for, seriously! Sebastian, in particular, was outstanding!

msdsystems writes:

Great support and valued help & tips.

October 2014

MMDeveloper writes:

Support was very fast and straight to the point

paulf writes:

Great, very quick

Dave1219 writes:

Quick response,

pbo writes:

Really good help, very responsive. Thank you to Ben who did a good job.

victorapollo writes:

Sebastian addressed my issues well!

LPTSI_ITS writes:

quick response from the your support. thanks

reharris41 writes:

Sorry about missing those red stars in my evaluation.

<anonymous> writes:

The answers were prompt and informative.

dennaka writes:

Great and helpful answer from support (Mr. Sebastian Hubenschmid), thanks :)

<anonymous> writes:

Thanks for your help,

fatihtir writes:

Framework dependent setting support for template encryption should be given. For example, for laravel framework.

<anonymous> writes:

Fantastic help - saved me hours more frustration - thanks guys BRILLIANT

sincelo writes:

It was better if there were no error at the first place... The support team solve my problem very fast.

ldardini writes:

Maybe it was due to our different timezone, but a ticket marked as urgent, I was expecting a more expedite answer. It can be good also to let the user read his past closed ticket. That was already happened to me.

<anonymous> writes:

need to support using chart

Len_Jacobson writes:

Excellent support! Quick and thorough responses.

<anonymous> writes:

good and fast suppport, thanks

<anonymous> writes:

excellent

moseslecce writes:

was able to help with exactly what was needed.

Len_Jacobson writes:

I am amazed and grateful with the speed and thoroughness of the responses I got for this issue. I could not be more satisfied!!

September 2014

chenri writes:

prompt

sinsmendosa writes:

Amazing support , very very fast !!! awesome thanks

nikoskos writes:

Thanks for quick response.

<anonymous> writes:

Swift and easy resolution of the problem by Emir

<anonymous> writes:

On time support. If you want to rank your service its should be always the best of best.... Thanks for your help ....... Regards, Sivalingam.S

acroprint writes:

We received very helpful and fast support from ionCube Team.

hkarim3 writes:

very good, i can fell the improvement

MMDeveloper writes:

answer was fast and to the point

<anonymous> writes:

Your support is exellent! My communication was fast and to the point.It helped me a lot. Thank you.

August 2014

sizar writes:

great support thank you all

<anonymous> writes:

Support was very quick and professional for my issue.

AWANT writes:

fast and helpful

toogas writes:

Very fast replies, and effective support.

lucasumberto writes:

awesome and fast

sachinsaini writes:

Timely response. Whether I am still not your client but I really appreciate your support.

sizar writes:

great job , great support

May 2014

<anonymous> writes:

They did a great job

<anonymous> writes:

Service vraiment rapide... Et efficace ils m'ont dit directement qu'elle ligne je devait mettre dans mon php.ini :)

<anonymous> writes:

Quick and courteous response to my question. I had to be redirected to my service provider so the issue could not be solved by ionCube but I received several followups to make sure everything was okay.

argonfactory writes:

Very quick response and professional explanation which solved my problem.

screavics writes:

Really awesome experience won't forget it for the rest of my life thank you.

<anonymous> writes:

I really appreciate the the level of support you offered. Between ionCube's support and the customer support of my hosting provider, the problem was solved. Thanks again.

fritzelSTL writes:

Very fast and good Support. I love ioncube ;-)

ws_ioncube writes:

i fixed the problem, the FTP software on the other computer didn't use binary mode when copying the files.

lourson writes:

Quick, efficient -> perfect

<anonymous> writes:

Quick response. Great communication. Thank you!

kumiyare writes:

I'm very satisfied with the support you provided, keep up the good work.

April 2014

bsibsi writes:

Fast and appropriate support. My problem has been solved and I spend another $70 for an upgrade with mutual satisfaction.

CaptainCyril writes:

Excellent and Friendly.

argonfactory writes:

I got answer with all details I needed and am vary happy with the customer support service.

angeltsalazar writes:

It was good and with good response time

agould writes:

Thanks for your help

<anonymous> writes:

Outstanding! Congratulations!

payuhungary writes:

My problem was solved in five minutes. Thank you for the fast help.

luca3003 writes:

Very efficient! It wasn't a ticket difficult to solve but the fast you solved has been very appreciated. Thank you!

retro writes:

Excellent service. Purchased credit by mistake because didnt suite my requirements after buying the credit and speaking with staff. They refunded the credit with many thanks, didnt expect they would do that so thank you. More than happy to refer clients to youre service

inthanet writes:

customer support as i like

mbreitkreuz writes:

Your support is quick and efficient, thank you very much.

sumit.guharoy writes:

Thanks Sir, Now I can able to start Encoding my Projects on Updated Encoder given by your Company. My Past year experience was excellent and we are very happy to have such kind of service

adartem writes:

Fast & reliable :-) Thanks to the support's help I'll soon upgrade my ioncube to the latest version.

claudiocusto writes:

Excelent suport for this situation. Thank you.

<anonymous> writes:

Fast, helpful and kind.

sn67 writes:

Thanks Luke for your business responsiveness

matthiasb writes:

Great and fast support! Thanks, Richard!

philbutler writes:

Good support. I received responses in a timely manner. Thanks !!

adartem writes:

Fast & reliable :-) Thanks to the support's help I'll soon upgrade my ioncube to the latest version.

March 2014

philbutler writes:

My questions were answered in a timely manner. Thanks for the support. Phil Butler

MidyaTech writes:

very fast and professional :)

<anonymous> writes:

Rapid response. Good service

massie writes:

Very helpful. Thanks for putting up with us.

<anonymous> writes:

The best supp forever

<anonymous> writes:

Excellent support from Richard! Thanks!

pit writes:

Fast and competent answers and support staff. Thanks a lot for the straightforward support!

contacto writes:

excellent attention and speed

msdsystems writes:

Excelent! support & help

<anonymous> writes:

The support was fast and great and helped me very much, thank you Luke!

kemoz writes:

great job

holup writes:

quick answer and appropriate action.

msdsystems writes:

Appreciate your cooperation & tme.

david writes:

Nice Product

tclim writes:

Great Customer Services 5 star.

February 2014

<anonymous> writes:

Hi, This was my first experience with ioncube and I was a tad apprehensive; I never expected to be so well and quickly served. Within a day, Luke got me off to a quick start and Alastair made sure that all was well. Your friendly hand-holding and followup are very much appreciated. Thanks again, Ed Tario

<anonymous> writes:

Timely and to the point. Thank you for your assistance. Good information on your capabilities to build a custom driver for the Raspberry Pi for php5 should I decide to head that direction. Again, good job! Thank you.

srubinstein writes:

One answer - it worked

worlord writes:

Excellent Support Thank You

db_ais writes:

Very quick response that solved the issue immediately

bilgi writes:

Very good support. Thank you ver much.

jerome writes:

The support is very efficient and answers come back very quickly. Good job.

<anonymous> writes:

Love your product. Keep up the great work. Sorry I don't have anything critical/constructive to say at this point....everything just works well. Your prompt customer service replies are also appreciated. Scott Wheeler Cincinnati, OH - US

expressol writes:

thanks all of your quick reply and helped me solved problems.

Graith writes:

I'd read before about others experiences with ionCube support and I was not disappointed. My problems were very quickly resolved and you can be sure I'll be using ionCube more fully in the future.

marcin writes:

Fast response, good answear.