What Our Customers Say About Our Support...
I received a well thought out and excellent response from tech support. Thank you.
Bryan Tomalley
The response from support was fairly timely, within an hour or so of my request, and completely resolved my issue. I am grateful, and pleased with my support experience.
Duncan Tincello
Response, communication and attitude were all professional, friendly and competent.
Garry Menon
ionCube staff responded quickly (minutes) to this problem and resolved it immediately. That as good as it gets!
Howard Proops, Venturi Limited
So far I must say I am very satisfied by the Support I have received. I got timely answers and the knowledge from the Support Team seems to be adequate if not better. So far I have no points of improvement that I can provide.
Jochen Oonincx
Let me be honest. I was shocked with the efficiency and level of support you give. When I send my request I was a bit in doubt I would get assistance. Most websites dont respond, you guys rock. I can see you are committed to providing 150% service. This is not only excellent but wonderful. My problem was sorted in less than an hour. I really appreciate it. Keep up the good work.
Macdonald Chigubhu, Wild Horizons
I received quick and informative replies. The individual who contacted me seemed eager to help in whatever way possible. They even sent me files I needed right away. Overall my experience was good.
Patrick Wright, Patrick's Designs
Essential Support Plans
There are two support plans available as well as the starter support.
If your support has expired, you can renew quickly and easily from the Members Area.
| Choose Your Support Plan | Starter | Standard | Premium |
| Price | FREE with first license. | $79 | $167 |
| No Contract Or Compulsory Renewal |  |
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| Duration Of Cover | 3-6 Months* | 12 Months | 12 Months |
| Helpdesk Issues | 3 | Unlimited | Unlimited |
| License Recoveries | 0 | 1 | 3 |
| Provision Of Loader Install Wizard | |
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| Access to Weekend Support |
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| Access To Live Chat Available 9AM - 5PM, Monday to Friday (UTC + 1) |
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| Access To Telephone Support Available 9AM - 5PM, Monday to Friday (UTC + 1) |
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| Remote Access Using TeamViewer 6 Available 9AM - 5PM, Monday to Friday (UTC + 1) |
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| Guaranteed Response Within 24 Hours Available Monday to Friday |
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| Early Access to Beta Software Benefit from the latest updates sooner |
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| Free change of Operating System if required e.g. Changing license from Windows to Linux |
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| Installation Helpdesk Assistance For Your Customers | |
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| Integration Assistance | |
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* 3 months support and up to 6 months with higher tier products. See purchase page for details.
