What Our Customers Say About Our Support...

Quotation Great and very fast. I was able to solve the matter within 30min... Keep this great work Quotation
Ablania Alvin


Quotation Excellent, quick help given. I really appreciate you being there Quotation
David Smith, 1stInsightCommunications.com


Quotation The response from support was fairly timely, within an hour or so of my request, and completely resolved my issue. I am grateful, and pleased with my support experience. Quotation
Duncan Tincello


Quotation Let me be honest. I was shocked with the efficiency and level of support you give. When I send my request I was a bit in doubt I would get assistance. Most websites dont respond, you guys rock. I can see you are committed to providing 150% service. This is not only excellent but wonderful. My problem was sorted in less than an hour. I really appreciate it. Keep up the good work. Quotation
Macdonald Chigubhu, Wild Horizons


Quotation I received quick and informative replies. The individual who contacted me seemed eager to help in whatever way possible. They even sent me files I needed right away. Overall my experience was good. Quotation
Patrick Wright, Patrick's Designs


Quotation Your support team was very responsive!! It's important for companies to stick with issues till they are solved and you did that. Even with the time difference (across the "pond" !!), support was very good. Quotation
Phil Butler


Quotation The service was excellent, the timing for each response was the expected and my expectations were achieved successfully. Quotation
Sergio Quiros, Emerson PM


Essential Support Plans

There are two support plans available as well as the starter support.
If your support has expired, you can renew quickly and easily from the Members Area.

Choose Your Support Plan Starter Standard Premium
Price FREE with first license. $95 $199
No Contract Or Compulsory Renewal yes yes yes
Duration Of Cover 3 Months 12 Months 12 Months
Helpdesk Issues 3 Unlimited Unlimited
License Recoveries 0 1 3
Provision Of Loader Install Wizard yes yes yes
Access to Weekend Support
no no yes
Access To Live Chat
Available 9AM - 5PM, Monday to Friday (UTC + 1)
no no yes
Access To Telephone Support
Available 9AM - 5PM, Monday to Friday (UTC + 1)
no no yes
Remote Access Using TeamViewer 6
Available 9AM - 5PM, Monday to Friday (UTC + 1)
no no yes
Guaranteed Response Within 24 Hours
Available Monday to Friday
no no yes
Early Access to Beta Software
Benefit from the latest updates sooner
no no yes
Free change of Operating System if required
e.g. Changing license from Windows to Linux
no no yes
Installation Helpdesk Assistance For Your Customers no no yes
Integration Assistance no no yes