What Our Customers Say About Our Support...

Quotation I am very impressed with the quick response of the support team. It literally took less than 2 minutes for them to response and my problem was solved in less than 5 minutes Quotation
Brent Vidrine, pdproprint


Quotation I received a well thought out and excellent response from tech support. Thank you. Quotation
Bryan Tomalley


Quotation Excellent, quick help given. I really appreciate you being there Quotation
David Smith, 1stInsightCommunications.com


Quotation Response, communication and attitude were all professional, friendly and competent. Quotation
Garry Menon


Quotation Let me be honest. I was shocked with the efficiency and level of support you give. When I send my request I was a bit in doubt I would get assistance. Most websites dont respond, you guys rock. I can see you are committed to providing 150% service. This is not only excellent but wonderful. My problem was sorted in less than an hour. I really appreciate it. Keep up the good work. Quotation
Macdonald Chigubhu, Wild Horizons


Quotation Your support team was very responsive!! It's important for companies to stick with issues till they are solved and you did that. Even with the time difference (across the "pond" !!), support was very good. Quotation
Phil Butler


Quotation The whole experience with your support staff was excellent and i was able to have my issues resolved fast and without further problems or support required. Many thanks Quotation
Simon Bullock


Essential Support Plans

There are two support plans available as well as the starter support.
If your support has expired, you can renew quickly and easily from the Members Area.

Choose Your Support Plan Starter Standard Premium
Price FREE with first license. $95 $199
No Contract Or Compulsory Renewal yes yes yes
Duration Of Cover 3 Months 12 Months 12 Months
Helpdesk Issues 3 Unlimited Unlimited
License Recoveries 0 1 3
Provision Of Loader Install Wizard yes yes yes
Access to Weekend Support
no no yes
Access To Live Chat
Available 9AM - 5PM, Monday to Friday (UTC + 1)
no no yes
Access To Telephone Support
Available 9AM - 5PM, Monday to Friday (UTC + 1)
no no yes
Remote Access Using TeamViewer 6
Available 9AM - 5PM, Monday to Friday (UTC + 1)
no no yes
Guaranteed Response Within 24 Hours
Available Monday to Friday
no no yes
Early Access to Beta Software
Benefit from the latest updates sooner
no no yes
Free change of Operating System if required
e.g. Changing license from Windows to Linux
no no yes
Installation Helpdesk Assistance For Your Customers no no yes
Integration Assistance no no yes