Product Testimonials

Simon Troup from www.digitalmediaart.com writes:

Since we started using ionCube, registrations are up by over 500% compared to when we were using the 'honor' system. There's also a noticeable decrease in support calls due to the number of customers who were tinkering with the code (against the license terms)
ionCube support is lightening fast and courteous, they obviously have a rock solid grip of how their sofware behaves across all platforms.
I strongly urge all PHP developers to check it out, we had our scripts encrypted and ready for distribution 10 minutes after visiting the site for the first time, total investment - $25, and we still had a few hundred credits left over for next time!


Bashar Al-Abdulhadi from www.kuwaitnet.net writes:

ionCube is one of the best companies i have ever dealt with online since 1995. Amazing service indeed, perfect timing and VERY professional! Keep on the good work guys.


Kevin Nelson from www.game-panel.com writes:

I would like to tell you how pleased I am with your product, From switching over from ****** ********... It just does not compare. They do not have a leg to stand on when comparing theirs to ionCube! I can honestly say, this was money well spent!


Jack Born from www.surefirewebdesign.com writes:

Holy smokes. [...] I have to tell you that your company has by far the best customer support I have EVER seen. Absolutely unbelievable the steps you will take to solve an issue and make a customer happy. I'm going to give this a try right now and let you know how it goes. Just amazing... really.

...

I received an email from your support folks and I have yet to implement their solution but I want to tell you that I am amazed! They went through several thousand lines of code (my code... not your code) to figure out what the problem is. You guys have the most incredible support team I have ever seen. It's like you're all sitting around waiting to answer my emails... Hats off to your team.


Dmitry Verbichenko from www.x-cart.com writes:

ionCube technology is vital for the companies which want to provide downloadable demo for their open source products. It took a couple of days to prepare full featured demo with ionCube and now our potential customers have a real "Try Before You Buy" opportunity. No one expected that it could be so easy.


Christopher Fournier writes:

Wow, you have an absolutely magnificent product, after the online test I am very convinced that your online encoding service is remarkably well suited to our beginning small business.


Galin Yordanov from www.platformis.com writes:

btw - great product !


Mike Bradley from www.logomanager.co.uk writes:

By the way, your software is wonderful - much fewer problems than with ****. All the best.


James Bush writes:

This may not mean much, but I have to tell you... Your encoder is the most useful tool I've ever seen for PHP! I just wanted to say thanks!


Lukas R. writes:

Your online encoder rules! [...]
[support response] wow. fast as a blizzard... ;)
yes, I tested the online encoder successfully with quite a big job. this, because our actual work has to run on a foreign webserver. and we don't want other customers of this hosting company to grab our code & passwords... my conclusion of this test?

1. zip project
2. encode online
3. download project
4. extract project on webserver
5. upload Loader to webserver
6. run the whole thing!

absolutely great! no tweaking, no configs, no problems, nothing... I'm very impressed!


Juan Carlos González from www.cartodata.com writes:

Thank you for your reply, actually, we already tried out your web interface for encoding and we used it on windows and it worked perfectly, actually we are very pleased with your product and we will use for now (in one week) that interface to encode our project. Congratulations for your product, the "on demand" service that you thought is very very good...


Matthias R. writes:

Hi ... I step into the line of people who talk about your "industry leading" support! Damnit! You're very quick and sophisticated! ... THANK YOU


Bjoern K. writes:

Wow, you are so fast... :-) [...] your product is GREAT!


C.S. writes:

Of course, I believe IonCube encoder is a great product. As a matter of fact, I think it is a much better product than the **** encoder.


H.B. writes:

Thank you for your fast support!!


David E. writes:

First of all, I have to say that was the fastest support-response, I probably ever got! - Excellent!


David E. writes:

Many thanks for your help. Your support really is outstanding!!


F.V. writes:

Thanks for your prompt reply. I really appreciate it.


Clay writes:

Wow! Thanks for the quick response.


Support Testimonials

March 2015

samstephens writes:

Fast, helpful, to the point. Great job.


highnix writes:

Every time I encounter an issue, the support rendered made me a happy customer. Keep it up!


<anonymous> writes:

Very fast reply, thank you!


February 2015

<anonymous> writes:

Very very very fast people


<anonymous> writes:

The support I received was remarkable! Expert advice and quick responses. I've never received better technical support.


<anonymous> writes:

Many thanks for the help!


fononline writes:

Thanks for best support.


festr writes:

I got what I wanted so I'm satisfied.


<anonymous> writes:

Your customer care is one of the best I experienced during my life!


netcallup writes:

it't works!


pbrax writes:

Your support is friendly and quick as always. Thank you


<anonymous> writes:

thanks to the support. the response has been followed successfully. thank you very much


10131211 writes:

customer service is good!


<anonymous> writes:

Thank you very much! Your support is so good!


<anonymous> writes:

Ben did great job to help me with ionCube loader installation problem. Thanks again!!! Regards, Andrew


subduer writes:

It was full and comprehensive response. Thank you very much.


rjb123 writes:

Ben did a great job. Wish he could have figured out the PHP opcache issue sooner. That would have gotten a 5.


January 2015

swu@pla... writes:

Service is really good and fast!


gbuscu writes:

Excellent, prompt response.


rick@ric... writes:

Thanks!


MickeyChuang writes:

ioncube provided solutions: 1. Fast response 2. Many kinds of solution 3. Most important, solution worked at the first try but... no howto description or document, that may make exhausted for some people


howardwp writes:

Thanks for all the support. Now everything is up and running smoothly.


destanyilanci writes:

Thanks.


shuroman writes:

Thanks


kaan writes:

Thanks for very fast and accurated solutions.


Owowspace writes:

Great! Support


pavlickm writes:

worse support
ionCube says: Sadly not everyone is always happy, but we did work with this customer to sort things out!


December 2014

saminjp writes:

Good support


<anonymous> writes:

HI My problem is solved. Thanks, Pankaj Vagare


cmall writes:

Thank you


<anonymous> writes:

your support was great!


consumerfed writes:

Great, good, quick and quality support..


<anonymous> writes:

The support and the follow up by Ioncube folks was excellent and can be compared to the best in the industry. Dipak Shaw


AminM writes:

Very fast response, solved the problem I had - great! Merry Christmas!


sizar writes:

the support are just doing great , thank you so much


<anonymous> writes:

great support!


<anonymous> writes:

very prompt and willing to resolve asap *****


ae@ido... writes:

on my 2nd try, I got a fullfilled answer.


November 2014

<anonymous> writes:

The best service once could ask for, seriously! Sebastian, in particular, was outstanding!


msdsystems writes:

Great support and valued help & tips.


<anonymous> writes:

Sebastian and his backup Ben were able to reslove my problem and get me going with the ionCube install on my local machine... Extra bonus points to Sebastian for his patience with my problem, (as I am only beginning to fully understand code, file systems and computers overall) and for helping me to understand how the ioncube loader works, and extra bonus points for Ben because he got me over the top at the end to get things configured and working correctly. Thanks again everyone, Best regards, James


October 2014

Len_Jacobson writes:

Excellent support! Quick and thorough responses.


dennaka writes:

Great and helpful answer from support (Mr. Sebastian Hubenschmid), thanks :)


victorapollo writes:

Sebastian addressed my issues well!


ldardini writes:

Maybe it was due to our different timezone, but a ticket marked as urgent, I was expecting a more expedite answer. It can be good also to let the user read his past closed ticket. That was already happened to me.


LPTSI_ITS writes:

quick response from the your support. thanks


<anonymous> writes:

The answers were prompt and informative.


<anonymous> writes:

excellent


paulf writes:

Great, very quick


<anonymous> writes:

Fantastic help - saved me hours more frustration - thanks guys BRILLIANT


pbo writes:

Really good help, very responsive. Thank you to Ben who did a good job.


sincelo writes:

It was better if there were no error at the first place... The support team solve my problem very fast.


Dave1219 writes:

Quick response,


<anonymous> writes:

need to support using chart


fatihtir writes:

Framework dependent setting support for template encryption should be given. For example, for laravel framework.


reharris41 writes:

Sorry about missing those red stars in my evaluation.


moseslecce writes:

was able to help with exactly what was needed.


Len_Jacobson writes:

I am amazed and grateful with the speed and thoroughness of the responses I got for this issue. I could not be more satisfied!!


<anonymous> writes:

good and fast suppport, thanks


MMDeveloper writes:

Support was very fast and straight to the point


<anonymous> writes:

Thanks for your help,


September 2014

MMDeveloper writes:

answer was fast and to the point


<anonymous> writes:

On time support. If you want to rank your service its should be always the best of best.... Thanks for your help ....... Regards, Sivalingam.S


hkarim3 writes:

very good, i can fell the improvement


nikoskos writes:

Thanks for quick response.


acroprint writes:

We received very helpful and fast support from ionCube Team.


<anonymous> writes:

Swift and easy resolution of the problem by Emir


sinsmendosa writes:

Amazing support , very very fast !!! awesome thanks


chenri writes:

prompt


<anonymous> writes:

Your support is exellent! My communication was fast and to the point.It helped me a lot. Thank you.


August 2014

<anonymous> writes:

Support was very quick and professional for my issue.


sizar writes:

great job , great support


AWANT writes:

fast and helpful


sachinsaini writes:

Timely response. Whether I am still not your client but I really appreciate your support.


sizar writes:

great support thank you all


lucasumberto writes:

awesome and fast


toogas writes:

Very fast replies, and effective support.


May 2014

<anonymous> writes:

Quick response. Great communication. Thank you!


fritzelSTL writes:

Very fast and good Support. I love ioncube ;-)


<anonymous> writes:

They did a great job


argonfactory writes:

Very quick response and professional explanation which solved my problem.


ws_ioncube writes:

i fixed the problem, the FTP software on the other computer didn't use binary mode when copying the files.


screavics writes:

Really awesome experience won't forget it for the rest of my life thank you.


kumiyare writes:

I'm very satisfied with the support you provided, keep up the good work.


<anonymous> writes:

Service vraiment rapide... Et efficace ils m'ont dit directement qu'elle ligne je devait mettre dans mon php.ini :)


lourson writes:

Quick, efficient -> perfect


<anonymous> writes:

Quick and courteous response to my question. I had to be redirected to my service provider so the issue could not be solved by ionCube but I received several followups to make sure everything was okay.


<anonymous> writes:

I really appreciate the the level of support you offered. Between ionCube's support and the customer support of my hosting provider, the problem was solved. Thanks again.


April 2014

agould writes:

Thanks for your help


argonfactory writes:

I got answer with all details I needed and am vary happy with the customer support service.


philbutler writes:

Good support. I received responses in a timely manner. Thanks !!


<anonymous> writes:

Fast, helpful and kind.


inthanet writes:

customer support as i like


CaptainCyril writes:

Excellent and Friendly.


bsibsi writes:

Fast and appropriate support. My problem has been solved and I spend another $70 for an upgrade with mutual satisfaction.


sumit.guharoy writes:

Thanks Sir, Now I can able to start Encoding my Projects on Updated Encoder given by your Company. My Past year experience was excellent and we are very happy to have such kind of service


luca3003 writes:

Very efficient! It wasn't a ticket difficult to solve but the fast you solved has been very appreciated. Thank you!


matthiasb writes:

Great and fast support! Thanks, Richard!


claudiocusto writes:

Excelent suport for this situation. Thank you.


adartem writes:

Fast & reliable :-) Thanks to the support's help I'll soon upgrade my ioncube to the latest version.


retro writes:

Excellent service. Purchased credit by mistake because didnt suite my requirements after buying the credit and speaking with staff. They refunded the credit with many thanks, didnt expect they would do that so thank you. More than happy to refer clients to youre service


mbreitkreuz writes:

Your support is quick and efficient, thank you very much.


payuhungary writes:

My problem was solved in five minutes. Thank you for the fast help.


adartem writes:

Fast & reliable :-) Thanks to the support's help I'll soon upgrade my ioncube to the latest version.


<anonymous> writes:

Outstanding! Congratulations!


sn67 writes:

Thanks Luke for your business responsiveness


angeltsalazar writes:

It was good and with good response time


March 2014

david writes:

Nice Product


msdsystems writes:

Appreciate your cooperation & tme.


contacto writes:

excellent attention and speed


holup writes:

quick answer and appropriate action.


<anonymous> writes:

Rapid response. Good service


philbutler writes:

My questions were answered in a timely manner. Thanks for the support. Phil Butler


msdsystems writes:

Excelent! support & help


kemoz writes:

great job


<anonymous> writes:

The best supp forever


<anonymous> writes:

Excellent support from Richard! Thanks!


massie writes:

Very helpful. Thanks for putting up with us.


MidyaTech writes:

very fast and professional :)


<anonymous> writes:

The support was fast and great and helped me very much, thank you Luke!


pit writes:

Fast and competent answers and support staff. Thanks a lot for the straightforward support!


tclim writes:

Great Customer Services 5 star.


February 2014

worlord writes:

Excellent Support Thank You


<anonymous> writes:

Timely and to the point. Thank you for your assistance. Good information on your capabilities to build a custom driver for the Raspberry Pi for php5 should I decide to head that direction. Again, good job! Thank you.


db_ais writes:

Very quick response that solved the issue immediately


bilgi writes:

Very good support. Thank you ver much.


srubinstein writes:

One answer - it worked


jerome writes:

The support is very efficient and answers come back very quickly. Good job.


<anonymous> writes:

Hi, This was my first experience with ioncube and I was a tad apprehensive; I never expected to be so well and quickly served. Within a day, Luke got me off to a quick start and Alastair made sure that all was well. Your friendly hand-holding and followup are very much appreciated. Thanks again, Ed Tario


expressol writes:

thanks all of your quick reply and helped me solved problems.


marcin writes:

Fast response, good answear.


<anonymous> writes:

Love your product. Keep up the great work. Sorry I don't have anything critical/constructive to say at this point....everything just works well. Your prompt customer service replies are also appreciated. Scott Wheeler Cincinnati, OH - US


Graith writes:

I'd read before about others experiences with ionCube support and I was not disappointed. My problems were very quickly resolved and you can be sure I'll be using ionCube more fully in the future.