Simon Troup from www.digitalmediaart.com writes:
Since we started using ionCube, registrations are up by over 500% compared to when we were using the 'honor' system. There's also a noticeable decrease in support calls due to the number of customers who were tinkering with the code (against the license terms)
ionCube support is lightening fast and courteous, they obviously have a rock solid grip of how their sofware behaves across all platforms.
I strongly urge all PHP developers to check it out, we had our scripts encrypted and ready for distribution 10 minutes after visiting the site for the first time, total investment - $25, and we still had a few hundred credits left over for next time!
Bashar Al-Abdulhadi from www.kuwaitnet.net writes:
ionCube is one of the best companies i have ever dealt with online since 1995. Amazing service indeed, perfect timing and VERY professional! Keep on the good work guys.
Kevin Nelson from www.game-panel.com writes:
I would like to tell you how pleased I am with your product, From switching over from ****** ********... It just does not compare. They do not have a leg to stand on when comparing theirs to ionCube! I can honestly say, this was money well spent!
Jack Born from www.surefirewebdesign.com writes:
Holy smokes. [...] I have to tell you that your company has by far the best customer support I have EVER seen. Absolutely unbelievable the steps you will take to solve an issue and make a customer happy. I'm going to give this a try right now and let you know how it goes. Just amazing... really.
I received an email from your support folks and I have yet to implement their solution but I want to tell you that I am amazed! They went through several thousand lines of code (my code... not your code) to figure out what the problem is. You guys have the most incredible support team I have ever seen. It's like you're all sitting around waiting to answer my emails... Hats off to your team.
Dmitry Verbichenko from www.x-cart.com writes:
ionCube technology is vital for the companies which want to provide downloadable demo for their open source products. It took a couple of days to prepare full featured demo with ionCube and now our potential customers have a real "Try Before You Buy" opportunity. No one expected that it could be so easy.
Christopher Fournier writes:
Wow, you have an absolutely magnificent product, after the online test I am very convinced that your online encoding service is remarkably well suited to our beginning small business.
Galin Yordanov from www.platformis.com writes:
btw - great product !
Mike Bradley from www.logomanager.co.uk writes:
By the way, your software is wonderful - much fewer problems than with ****. All the best.
James Bush writes:
This may not mean much, but I have to tell you... Your encoder is the most useful tool I've ever seen for PHP! I just wanted to say thanks!
Lukas R. writes:
Your online encoder rules! [...]
[support response] wow. fast as a blizzard... ;)
yes, I tested the online encoder successfully with quite a big job. this, because our actual work has to run on a foreign webserver. and we don't want other customers of this hosting company to grab our code & passwords... my conclusion of this test?
1. zip project
2. encode online
3. download project
4. extract project on webserver
5. upload Loader to webserver
6. run the whole thing!
absolutely great! no tweaking, no configs, no problems, nothing... I'm very impressed!
Juan Carlos González from www.cartodata.com writes:
Thank you for your reply, actually, we already tried out your web interface for encoding and we used it on windows and it worked perfectly, actually we are very pleased with your product and we will use for now (in one week) that interface to encode our project. Congratulations for your product, the "on demand" service that you thought is very very good...
Matthias R. writes:
Hi ... I step into the line of people who talk about your "industry leading" support! Damnit! You're very quick and sophisticated! ... THANK YOU
Bjoern K. writes:
Wow, you are so fast... :-) [...] your product is GREAT!
Of course, I believe IonCube encoder is a great product. As a matter of fact, I think it is a much better product than the **** encoder.
Thank you for your fast support!!
David E. writes:
First of all, I have to say that was the fastest support-response, I probably ever got! - Excellent!
David E. writes:
Many thanks for your help. Your support really is outstanding!!
Thanks for your prompt reply. I really appreciate it.
Wow! Thanks for the quick response.
Every time I encounter an issue, the support rendered made me a happy customer. Keep it up!
Very fast reply, thank you!
Fast, helpful, to the point. Great job.
Thank you very much! Your support is so good!
I got what I wanted so I'm satisfied.
It was full and comprehensive response. Thank you very much.
Ben did great job to help me with ionCube loader installation problem. Thanks again!!! Regards, Andrew
Your support is friendly and quick as always. Thank you
The support I received was remarkable! Expert advice and quick responses. I've never received better technical support.
Thanks for best support.
customer service is good!
thanks to the support. the response has been followed successfully. thank you very much
Very very very fast people
Many thanks for the help!
Ben did a great job. Wish he could have figured out the PHP opcache issue sooner. That would have gotten a 5.
Your customer care is one of the best I experienced during my life!
Thanks for very fast and accurated solutions.
ionCube says: Sadly not everyone is always happy, but we did work with this customer to sort things out!
Excellent, prompt response.
ioncube provided solutions: 1. Fast response 2. Many kinds of solution 3. Most important, solution worked at the first try but... no howto description or document, that may make exhausted for some people
Service is really good and fast!
Thanks for all the support. Now everything is up and running smoothly.
on my 2nd try, I got a fullfilled answer.
Very fast response, solved the problem I had - great! Merry Christmas!
HI My problem is solved. Thanks, Pankaj Vagare
the support are just doing great , thank you so much
your support was great!
very prompt and willing to resolve asap *****
Great, good, quick and quality support..
The support and the follow up by Ioncube folks was excellent and can be compared to the best in the industry. Dipak Shaw
Great support and valued help & tips.
Sebastian and his backup Ben were able to reslove my problem and get me going with the ionCube install on my local machine... Extra bonus points to Sebastian for his patience with my problem, (as I am only beginning to fully understand code, file systems and computers overall) and for helping me to understand how the ioncube loader works, and extra bonus points for Ben because he got me over the top at the end to get things configured and working correctly. Thanks again everyone, Best regards, James
The best service once could ask for, seriously! Sebastian, in particular, was outstanding!
Excellent support! Quick and thorough responses.
I am amazed and grateful with the speed and thoroughness of the responses I got for this issue. I could not be more satisfied!!
Great and helpful answer from support (Mr. Sebastian Hubenschmid), thanks :)
quick response from the your support. thanks
Really good help, very responsive. Thank you to Ben who did a good job.
was able to help with exactly what was needed.
Fantastic help - saved me hours more frustration - thanks guys BRILLIANT
Great, very quick
good and fast suppport, thanks
Maybe it was due to our different timezone, but a ticket marked as urgent, I was expecting a more expedite answer. It can be good also to let the user read his past closed ticket. That was already happened to me.
need to support using chart
Sorry about missing those red stars in my evaluation.
The answers were prompt and informative.
Sebastian addressed my issues well!
Framework dependent setting support for template encryption should be given. For example, for laravel framework.
Thanks for your help,
Support was very fast and straight to the point
It was better if there were no error at the first place... The support team solve my problem very fast.
very good, i can fell the improvement
answer was fast and to the point
Thanks for quick response.
Your support is exellent! My communication was fast and to the point.It helped me a lot. Thank you.
Amazing support , very very fast !!! awesome thanks
We received very helpful and fast support from ionCube Team.
On time support. If you want to rank your service its should be always the best of best.... Thanks for your help ....... Regards, Sivalingam.S
Swift and easy resolution of the problem by Emir
Support was very quick and professional for my issue.
awesome and fast
Very fast replies, and effective support.
Timely response. Whether I am still not your client but I really appreciate your support.
fast and helpful
great support thank you all
great job , great support
Very fast and good Support. I love ioncube ;-)
I'm very satisfied with the support you provided, keep up the good work.
Quick response. Great communication. Thank you!
Quick and courteous response to my question. I had to be redirected to my service provider so the issue could not be solved by ionCube but I received several followups to make sure everything was okay.
Very quick response and professional explanation which solved my problem.
Service vraiment rapide... Et efficace ils m'ont dit directement qu'elle ligne je devait mettre dans mon php.ini :)
Really awesome experience won't forget it for the rest of my life thank you.
Quick, efficient -> perfect
I really appreciate the the level of support you offered. Between ionCube's support and the customer support of my hosting provider, the problem was solved. Thanks again.
i fixed the problem, the FTP software on the other computer didn't use binary mode when copying the files.
They did a great job
I got answer with all details I needed and am vary happy with the customer support service.
Excelent suport for this situation. Thank you.
It was good and with good response time
Good support. I received responses in a timely manner. Thanks !!
Thanks Sir, Now I can able to start Encoding my Projects on Updated Encoder given by your Company. My Past year experience was excellent and we are very happy to have such kind of service
Very efficient! It wasn't a ticket difficult to solve but the fast you solved has been very appreciated. Thank you!
Great and fast support! Thanks, Richard!
Fast & reliable :-) Thanks to the support's help I'll soon upgrade my ioncube to the latest version.
Excellent service. Purchased credit by mistake because didnt suite my requirements after buying the credit and speaking with staff. They refunded the credit with many thanks, didnt expect they would do that so thank you. More than happy to refer clients to youre service
Your support is quick and efficient, thank you very much.
Excellent and Friendly.
Thanks Luke for your business responsiveness
Fast, helpful and kind.
Fast and appropriate support. My problem has been solved and I spend another $70 for an upgrade with mutual satisfaction.
customer support as i like
Fast & reliable :-) Thanks to the support's help I'll soon upgrade my ioncube to the latest version.
Thanks for your help
My problem was solved in five minutes. Thank you for the fast help.
quick answer and appropriate action.
Very helpful. Thanks for putting up with us.
very fast and professional :)
Excelent! support & help
The best supp forever
Excellent support from Richard! Thanks!
Great Customer Services 5 star.
The support was fast and great and helped me very much, thank you Luke!
Fast and competent answers and support staff. Thanks a lot for the straightforward support!
Appreciate your cooperation & tme.
excellent attention and speed
My questions were answered in a timely manner. Thanks for the support. Phil Butler
Rapid response. Good service
Timely and to the point. Thank you for your assistance. Good information on your capabilities to build a custom driver for the Raspberry Pi for php5 should I decide to head that direction. Again, good job! Thank you.
thanks all of your quick reply and helped me solved problems.
Excellent Support Thank You
I'd read before about others experiences with ionCube support and I was not disappointed. My problems were very quickly resolved and you can be sure I'll be using ionCube more fully in the future.
The support is very efficient and answers come back very quickly. Good job.
Love your product. Keep up the great work. Sorry I don't have anything critical/constructive to say at this point....everything just works well. Your prompt customer service replies are also appreciated. Scott Wheeler Cincinnati, OH - US
Hi, This was my first experience with ioncube and I was a tad apprehensive; I never expected to be so well and quickly served. Within a day, Luke got me off to a quick start and Alastair made sure that all was well. Your friendly hand-holding and followup are very much appreciated. Thanks again, Ed Tario
Very quick response that solved the issue immediately
One answer - it worked
Very good support. Thank you ver much.
Fast response, good answear.