Support Testimonials

March 2015

<anonymous> writes:

Very fast reply, thank you!

highnix writes:

Every time I encounter an issue, the support rendered made me a happy customer. Keep it up!

samstephens writes:

Fast, helpful, to the point. Great job.

February 2015

<anonymous> writes:

Many thanks for the help!

rjb123 writes:

Ben did a great job. Wish he could have figured out the PHP opcache issue sooner. That would have gotten a 5.

<anonymous> writes:

Ben did great job to help me with ionCube loader installation problem. Thanks again!!! Regards, Andrew

pbrax writes:

Your support is friendly and quick as always. Thank you

netcallup writes:

it't works!

<anonymous> writes:

Your customer care is one of the best I experienced during my life!

<anonymous> writes:

Very very very fast people

festr writes:

I got what I wanted so I'm satisfied.

fononline writes:

Thanks for best support.

subduer writes:

It was full and comprehensive response. Thank you very much.

<anonymous> writes:

thanks to the support. the response has been followed successfully. thank you very much

<anonymous> writes:

Thank you very much! Your support is so good!

10131211 writes:

customer service is good!

<anonymous> writes:

The support I received was remarkable! Expert advice and quick responses. I've never received better technical support.

January 2015

howardwp writes:

Thanks for all the support. Now everything is up and running smoothly.

gbuscu writes:

Excellent, prompt response.

MickeyChuang writes:

ioncube provided solutions: 1. Fast response 2. Many kinds of solution 3. Most important, solution worked at the first try but... no howto description or document, that may make exhausted for some people

destanyilanci writes:

Thanks.

swu@pla... writes:

Service is really good and fast!

Owowspace writes:

Great! Support

shuroman writes:

Thanks

rick@ric... writes:

Thanks!

pavlickm writes:

worse support
ionCube says: Sadly not everyone is always happy, but we did work with this customer to sort things out!

kaan writes:

Thanks for very fast and accurated solutions.

December 2014

saminjp writes:

Good support

<anonymous> writes:

great support!

sizar writes:

the support are just doing great , thank you so much

ae@ido... writes:

on my 2nd try, I got a fullfilled answer.

<anonymous> writes:

HI My problem is solved. Thanks, Pankaj Vagare

<anonymous> writes:

The support and the follow up by Ioncube folks was excellent and can be compared to the best in the industry. Dipak Shaw

consumerfed writes:

Great, good, quick and quality support..

cmall writes:

Thank you

<anonymous> writes:

very prompt and willing to resolve asap *****

AminM writes:

Very fast response, solved the problem I had - great! Merry Christmas!

<anonymous> writes:

your support was great!

November 2014

<anonymous> writes:

The best service once could ask for, seriously! Sebastian, in particular, was outstanding!

<anonymous> writes:

Sebastian and his backup Ben were able to reslove my problem and get me going with the ionCube install on my local machine... Extra bonus points to Sebastian for his patience with my problem, (as I am only beginning to fully understand code, file systems and computers overall) and for helping me to understand how the ioncube loader works, and extra bonus points for Ben because he got me over the top at the end to get things configured and working correctly. Thanks again everyone, Best regards, James

msdsystems writes:

Great support and valued help & tips.

October 2014

pbo writes:

Really good help, very responsive. Thank you to Ben who did a good job.

reharris41 writes:

Sorry about missing those red stars in my evaluation.

moseslecce writes:

was able to help with exactly what was needed.

<anonymous> writes:

good and fast suppport, thanks

<anonymous> writes:

need to support using chart

<anonymous> writes:

excellent

<anonymous> writes:

Fantastic help - saved me hours more frustration - thanks guys BRILLIANT

fatihtir writes:

Framework dependent setting support for template encryption should be given. For example, for laravel framework.

<anonymous> writes:

Thanks for your help,

ldardini writes:

Maybe it was due to our different timezone, but a ticket marked as urgent, I was expecting a more expedite answer. It can be good also to let the user read his past closed ticket. That was already happened to me.

paulf writes:

Great, very quick

Len_Jacobson writes:

Excellent support! Quick and thorough responses.

LPTSI_ITS writes:

quick response from the your support. thanks

<anonymous> writes:

The answers were prompt and informative.

Len_Jacobson writes:

I am amazed and grateful with the speed and thoroughness of the responses I got for this issue. I could not be more satisfied!!

Dave1219 writes:

Quick response,

sincelo writes:

It was better if there were no error at the first place... The support team solve my problem very fast.

victorapollo writes:

Sebastian addressed my issues well!

MMDeveloper writes:

Support was very fast and straight to the point

dennaka writes:

Great and helpful answer from support (Mr. Sebastian Hubenschmid), thanks :)

September 2014

chenri writes:

prompt

<anonymous> writes:

On time support. If you want to rank your service its should be always the best of best.... Thanks for your help ....... Regards, Sivalingam.S

MMDeveloper writes:

answer was fast and to the point

hkarim3 writes:

very good, i can fell the improvement

acroprint writes:

We received very helpful and fast support from ionCube Team.

<anonymous> writes:

Your support is exellent! My communication was fast and to the point.It helped me a lot. Thank you.

sinsmendosa writes:

Amazing support , very very fast !!! awesome thanks

nikoskos writes:

Thanks for quick response.

<anonymous> writes:

Swift and easy resolution of the problem by Emir

August 2014

<anonymous> writes:

Support was very quick and professional for my issue.

toogas writes:

Very fast replies, and effective support.

sachinsaini writes:

Timely response. Whether I am still not your client but I really appreciate your support.

sizar writes:

great support thank you all

lucasumberto writes:

awesome and fast

AWANT writes:

fast and helpful

sizar writes:

great job , great support

May 2014

kumiyare writes:

I'm very satisfied with the support you provided, keep up the good work.

screavics writes:

Really awesome experience won't forget it for the rest of my life thank you.

ws_ioncube writes:

i fixed the problem, the FTP software on the other computer didn't use binary mode when copying the files.

<anonymous> writes:

They did a great job

argonfactory writes:

Very quick response and professional explanation which solved my problem.

lourson writes:

Quick, efficient -> perfect

<anonymous> writes:

Quick response. Great communication. Thank you!

<anonymous> writes:

Service vraiment rapide... Et efficace ils m'ont dit directement qu'elle ligne je devait mettre dans mon php.ini :)

fritzelSTL writes:

Very fast and good Support. I love ioncube ;-)

<anonymous> writes:

Quick and courteous response to my question. I had to be redirected to my service provider so the issue could not be solved by ionCube but I received several followups to make sure everything was okay.

<anonymous> writes:

I really appreciate the the level of support you offered. Between ionCube's support and the customer support of my hosting provider, the problem was solved. Thanks again.

April 2014

luca3003 writes:

Very efficient! It wasn't a ticket difficult to solve but the fast you solved has been very appreciated. Thank you!

agould writes:

Thanks for your help

sumit.guharoy writes:

Thanks Sir, Now I can able to start Encoding my Projects on Updated Encoder given by your Company. My Past year experience was excellent and we are very happy to have such kind of service

mbreitkreuz writes:

Your support is quick and efficient, thank you very much.

payuhungary writes:

My problem was solved in five minutes. Thank you for the fast help.

CaptainCyril writes:

Excellent and Friendly.

<anonymous> writes:

Fast, helpful and kind.

philbutler writes:

Good support. I received responses in a timely manner. Thanks !!

adartem writes:

Fast & reliable :-) Thanks to the support's help I'll soon upgrade my ioncube to the latest version.

bsibsi writes:

Fast and appropriate support. My problem has been solved and I spend another $70 for an upgrade with mutual satisfaction.

matthiasb writes:

Great and fast support! Thanks, Richard!

angeltsalazar writes:

It was good and with good response time

adartem writes:

Fast & reliable :-) Thanks to the support's help I'll soon upgrade my ioncube to the latest version.

retro writes:

Excellent service. Purchased credit by mistake because didnt suite my requirements after buying the credit and speaking with staff. They refunded the credit with many thanks, didnt expect they would do that so thank you. More than happy to refer clients to youre service

<anonymous> writes:

Outstanding! Congratulations!

sn67 writes:

Thanks Luke for your business responsiveness

argonfactory writes:

I got answer with all details I needed and am vary happy with the customer support service.

inthanet writes:

customer support as i like

claudiocusto writes:

Excelent suport for this situation. Thank you.

March 2014

<anonymous> writes:

The best supp forever

tclim writes:

Great Customer Services 5 star.

<anonymous> writes:

Rapid response. Good service

massie writes:

Very helpful. Thanks for putting up with us.

msdsystems writes:

Appreciate your cooperation & tme.

MidyaTech writes:

very fast and professional :)

<anonymous> writes:

The support was fast and great and helped me very much, thank you Luke!

kemoz writes:

great job

<anonymous> writes:

Excellent support from Richard! Thanks!

msdsystems writes:

Excelent! support & help

holup writes:

quick answer and appropriate action.

philbutler writes:

My questions were answered in a timely manner. Thanks for the support. Phil Butler

pit writes:

Fast and competent answers and support staff. Thanks a lot for the straightforward support!

david writes:

Nice Product

contacto writes:

excellent attention and speed

February 2014

<anonymous> writes:

Love your product. Keep up the great work. Sorry I don't have anything critical/constructive to say at this point....everything just works well. Your prompt customer service replies are also appreciated. Scott Wheeler Cincinnati, OH - US

worlord writes:

Excellent Support Thank You

<anonymous> writes:

Hi, This was my first experience with ioncube and I was a tad apprehensive; I never expected to be so well and quickly served. Within a day, Luke got me off to a quick start and Alastair made sure that all was well. Your friendly hand-holding and followup are very much appreciated. Thanks again, Ed Tario

jerome writes:

The support is very efficient and answers come back very quickly. Good job.

srubinstein writes:

One answer - it worked

bilgi writes:

Very good support. Thank you ver much.

Graith writes:

I'd read before about others experiences with ionCube support and I was not disappointed. My problems were very quickly resolved and you can be sure I'll be using ionCube more fully in the future.

marcin writes:

Fast response, good answear.

expressol writes:

thanks all of your quick reply and helped me solved problems.

<anonymous> writes:

Timely and to the point. Thank you for your assistance. Good information on your capabilities to build a custom driver for the Raspberry Pi for php5 should I decide to head that direction. Again, good job! Thank you.

db_ais writes:

Very quick response that solved the issue immediately